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If your goal is to achieve excellence providing optimal Customer Service or Technical Support...

If the CRM software that you are using is too weak to effectively manage the service that your customers deserve...

Resolve IT! Customer Care Solutions is the complete but affordable solution to take control, get organized and raise productivity in all Customer Service operations in your Company.

Customers are the most important asset to your business. Being able to retain them is priceless. Their loyalty requires the superior and consistent delivery of service.

In today's tough economic environment, selecting a solution that enables your company to provide this level of service while staying within your allocated budget and using your limited resources is a difficult task.

Mid-sized business have usually struggled with the following options; use their own valuable time and limited resources to develop an “in-house” solution for basic call tracking and problem resolution that may not scale or meet all their needs; purchase an expensive full-scale enterprise service desk from a mega vendor requiring enormous licensing, consulting and implementation costs, or opting for a smaller, feature limited “boxed” help desk that is not very customizable or scalable to your companies growing business requirements.

We are proud to present the ideal solution for mid sized business with the next evolution of Resolve It! retaining the same guiding principles of simplicity, high customization and lower total cost of ownership.

We invite you to further explore each component of Resolve It! solutions to see how your company can start to benefit from this robust and scalable IT Service automation solution at a fraction of the cost of traditional service desk packages.


A scalable and adaptable Customer Service solution that provides multiple ways to deliver optimal service through a Contact Center, the Web, or via e-mail. With Resolve It! CSM you can easily organize and manage all service related processes across your Enterprise, even integrating outside service providers to your business processes.


Resolve IT! gives you total control of your Helpdesk and support operation whether you provide support to internal employees or outsourcing services to external clients. Resolve IT! Helpdesk is a total & flexible solution that expedites customer service by automating the receipt, assignment and resolution of IT Issues.


Organize your resources by efficiently routing and tracking every call coming in your Contact Center with Resolve IT!'s CTI, a PC based PBX which provides an all-in-one Computer Telephony Solution. With Resolve IT! your Contact Center can get the benefit of a very robust back office operation.