Resolve It! Solutions now provide a more robust and flexible architecture and a powerful workflow engine that allows for the complete automation of your companies service related business processes no matter how simple or complex they are. You can now quickly design, configure and manage any service related business process, optimizing collaboration across departments, workgroups and external service providers.

Resolve It! Solutions provide the flexibility to customize all of its internal forms, databases and allows for easy modification of business rules as your business changes and grows. Resolve It! Solutions are browser based and contain the features of the more expensive enterprise service desks such as Knowledge Management, Two Way Email Tracking, Service Level Management, Flexible and Real Time Reporting, Self Service Web Portal, and available full Computer Telephony Integration to integrate Resolve It! with your Call Center at a fraction of the cost of traditional full scale service desks.

While Resolve It! Solutions are designed for the mid size company its proven scalability and robust Enterprise Application Integration positions it as the optimal single service management system for all business units in your company regardless of size, allowing you to define corporate wide service processes. Its integration with Active Directory facilitates populating and updating databases automatically within Resolve IT!

A scalable Customer Care solution that provides multiple ways to deliver optimal service through a Call Center, the Web, or via e-mail. Resolve IT! is the most cost effective solution that is easily configured to fit the business needs of a small service desk or a multi location enterprise service operation. Whether you just need basic call tracking system or a sophisticated service process management system, Resolve IT! allows you to centralize, automate and manage all service and business processes, achieving higher customer satisfaction, higher productivity for a much lower cost.

Features

• Call Center Integration / Call Tracking
• E-mail integration / Two way e-mail Tracking
• Web Self-Service / Self-Registration
• Service Level Management
• Process and Workflow Management
• Project Management
• Enterprise Application Integration
• Real-time Metrics

A solution that allows small companies to organize and track their support needs, growing as those needs grow. Larger organizations can achieve total customer satisfaction, optimize productivity and lower support costs by enforcing service levels and priorities, properly routing Issues or Tasks to specific resources by skill and or geographical location. Resolve It! gives you total control of your Helpdesk and support operation whether you provide support to corporate employees or outsourcing services to external clients.

Features

• Issue Routing & Tracking
• Issue Generation via E-mail & internet/intranet
• Problem  & Change Request Management
• Skill  Based Assignment
• Resource Management
• SLA Management
• Change Request Management
• Asset Management
• Billing & Costing
• Real-time Reporting
• PDA Support

Resolve it! The Premier Customer Service and Helpdesk solution, now offers Computer Telephony Integration,  This  PC based PBX is an all-in-one scaleable communication  solution  with a unique Multi-location architecture, WorkAnywhere and Conferences through VoIP capabilities. This solution includes an Application Generator and  Customer Service Representative's On Screen Call Management fully integrated to  Resolve It! Customer Service or Help Desk Solutions. Built-in features include:

Features

• IVR Features
• ACD capable of Skill based routing
• Auto Attendant
• On Demand call recording
• Web Based Unified Messaging System
• Advanced Voice Mail with integrated Issue Generation
• Post-Call Trackin