You can use one of three
methods to contact our technical support staff:
Resolve It!'s Technical Support staff is available to answer any questions
or resolve any problems you may have with your system. No matter what your technical
support question is, our staff will address it in a timely manner.
Who can use Technical Support?
Our
Technical Support staff is available to all Resolve It! customers and any prospective
customer that is evaluating a Resolve It! product. Online support is only available to
Resolve It! customers with a current Maintenance Agreement. If you have any
questions about your Agreement or are not sure of the expiration date, please contact a
customer support representative sending an e-mail tsupport@resolveit.com.
Hours of
operation
9:00
a.m. to 6:00 p.m. central standard time
Monday through Friday (except holidays)
24 hour support is available via web or e-mail
Before calling:
- Be at the
computer or workstation that is experiencing technical difficulty.
- Be prepared to describe the problem or error messages
thoroughly.
- Know the
name and version number of the product(s) you are using.
- Know the
hardware you are using.
Support Programs
Free Support
- 30 days free support
from date of installation
Support
- 20% of current retail price
- Internet Based
Support
- Phone
M-F 9:00am - 6:00pm CST
- 24
Hour Pager Support
- Free Major Releases
Pay Per
Issue Credit Card Phone Support
Consulting
Services
- $1,995 Per Day Fee + Travel &
Expenses
Trainig
- Training and Installation
- "Quick Start"
Class - 2 days onsite installation and training $1,995 per day + expenses
- For additional information
send e-mail to TSupport@resolveit.com
